Hi there!

Welcome to our FAQ. You probably have a lot of questions, and we’re hoping we can answer some of them here. Still not sure about something? Email us at contact@heyshappy.com and we’ll respond within 24 hours or less.

Meet Shappy

Shappy isn’t just a sofa—it's a modular wonderland! Imagine it as a set of building blocks that you can reshape into countless configurations. Whether you need a comfy spot to unwind or a versatile platform for endless fun, Shappy has you covered. Designed for both kids and adults, its versatility and comfort make it perfect for any occasion.

The Shappy play sofa features two foldable foam pads, two sturdy triangular cushions, two armrests, and two rounded pillows, all covered with removable and washable covers. Most Shappy sofas, except for the Shappy Original Corduroy, come with handy carrying straps for easy relocation. Plus, the zippers are protected with zip covers to keep small fingers safe.

The Shappy Play Sofa is proudly made in Poland using locally sourced materials. With high-quality fabrics and foam, it offers durable, safe, and comfortable play furniture, perfect for both kids and adults. All components are OEKO-TEX certified.

Poland is renowned for its craftsmanship. At Shappy, our skilled artisans handcraft our sofas with a commitment to top-quality and design.

Our play sofa comes in two sizes and a range of fabrics to suit your needs.

  • Large Play Sofa: Measures 160 cm x 80 cm, perfect for the whole family, including parents.
  • Small Play Sofa: 20% smaller at 120 cm x 60 cm, making it the smallest play sofa in Europe, ideal for toddlers and those with limited space.

Fabrics:

  • Ultra Plush Fabric: Ideal for indoor use, stain-resistant, and easy to clean.
  • Shappy Corduroy: Available in two styles—classic corduroy with decorative French seams or without.
  • Shappy Teddy: A soft, plush fabric perfect for cozy lounging.
  • Shappy Waffle: Combines the best of corduroy and soft, plush fabrics for a unique texture.
  • Shappy Leather: Great for outdoor settings and high-traffic areas. This vegan leather is durable and easy to maintain, designed to withstand everything.

At Shappy, quality and craftsmanship come first. We take pride in giving our artisans the time they need to carefully handcraft each sofa, ensuring every detail is perfect. By paying fair wages and focusing on ethical practices, we guarantee a product that is built to last and provides lasting joy for children and families alike.

Every Shappy Play Sofa goes through rigorous testing and multiple prototypes to meet our high standards. Our commitment to quality means that our sofas are not only durable but also designed to provide comfort and fun for kids of all ages. We’re a family business, and we stand behind every product with a promise of satisfaction.

Here’s what sets us apart from others:

Number of Elements: Shappy Play Sofa offers 8 elements, including armrests and round cushions, whereas most competitors provide only 4 elements.

Cushion Thickness: Shappy cushions have equal thickness, making them perfect for stable builds, unlike many other brands that use uneven cushions.

Cushion Size: Our cushions are 160 cm x 80 cm, offering more space compared to the smaller cushions typically found with other brands.

Add-ons: Shappy offers exciting add-ons like the Rocker, Slide, Arches, Play Set, and Pouf, while other play sofas come with fewer or no add-ons.

Fabric Quality: Shappy uses OEKO-TEX certified, stain-resistant fabrics for durability. Other brands often use cheaper, less durable fabrics.

Stitching: Shappy covers are double-stitched for extra durability, whereas other play sofas often feature single stitching.

Foam Quality: Shappy’s high-density foam retains its shape over time, unlike the cheaper foam that tends to flatten with use.

Warranty: We offer a 3-year warranty on both fabric and foam, compared to the 1-year (or no) warranty provided by other brands.

Origin: Shappy is made locally in Poland, supporting the local economy, while many other play sofas are imported from China.

Design Options: We offer 22 fabric choices, including vegan leather, while other brands have more limited fabric and design options.

Shappy play sofas may seem a bit pricier than some toys, but they're so much more than that! They're not just toys, they're stylish furniture pieces that take your child's playtime to the next level. Plus, they're built to last, so you'll get years of fun and creativity. Invest in a Shappy play sofa and give your child the best of both worlds: endless play possibilities and a cool addition to your home!

The Shappy Play Sofa features a clever design where the base cushions are sewn together, creating two elements, each consisting of two cushions. This not only ensures optimal comfort while sleeping but also provides stability and support during playtime.

Additionally, the fabric used in the construction of the sofa creates a natural friction that helps keep the elements together, ensuring a secure and seamless play experience.

Dimensions & Use

Shappy is designed to fit in tight places and is highly adaptable and comes in two sizes: Original with 160 cm x 80 cm and Original Mini with 120 cm x 60 cm.

Shappy is made up of 10 total parts: the base and the support (each one of them with two sets of foam zipped together), 2 trapezoid-like pillows, 2 arm rest pillows, and 2 cushy through pillows.

They may be modified into whatever the imagination can conceive, from rocket ships to castles - the possibilities are endless!

Do you have a large family that will all fit on it at once? That's no issue. Is it OK if a few children jump up and down on it? There are no parts or pieces that may be damaged and the sofa is made of thick, supportive high-density foam designed to take abuse.

We've discovered one sort of foam after extensive testing with our own children.

This was done to make Shappy lighter for kids to be able to move pieces about on their own while also making sure that the thickness of both of our bases, which ensures strength and durability over time.

The base and the support are sturdy but still comfortable and let you feel like you're sitting on a cloud. The trapezoid-like triangles can be used as a sturdy backrest but also as forts support. Finally, the through pillows are super comfy and just cushy, perfect for laying your head on them.

Kids’ safety is our top priority, we are only making the Shappy out of certified OEKO-TEX® Standard 100 foam, which is the golden industry standard. This means that there are no flame retardants, no mercury, no lead nor any other heavy metals, no formaldehyde and no phlatates. 

We're proud of the high quality of our textiles and work closely with one of Europe's most socially responsible textile manufacturers. Our lovely double-stitched covers are created in Poland, where our textiles are quality checked, cut, and sewn together.

All our fabrics have a soft touch, with a pleasant cashmere-like. Made from high-quality materials, their aesthetics will fit not only your kid’s room but also your perfectly designed living room. 

Thanks to easy cleaning they will look great for several years, even with an ultra-tough use.

With the Oeko-Tex Certificate, we give you confidence that the fabric is free of allergens and completely safe for your children. 

While Shappy is designed with comfort in mind, it is primarily intended for playtime and lounging. It provides a cozy spot for kids to relax, read, and enjoy imaginative play. While it can be used for sleepovers or nap time, we recommend it as a temporary solution rather than a permanent sleeping arrangement.

Care

Yes, you can! Just place a play mat underneath. Alternatively, you can choose our outdoor version, the Shappy Leather, which is waterproof and extremely easy to clean.

Shappy is rather low-maintenance, as its polyester covers are very easy to clean for little spills and can go in the washing machine when necessary at 30℃! We recommend washing all of your Shappy covers together to maintain consistency - Shappy should be dried flat and need a quick groom with a lint brush or vacuum from time to time!

We love dogs and cats and all the pets around the world so that’s why our Ultra Plush Fabric is pet-friendly. Fabrics from this group have undergone special laboratory tests to check resistance to snagging caused by scratching. They are very durable and easy to clean.

Yes, we design all our products to look good even after months or years of use. All covers are removable and can be washed in the washing machine at 30 degrees, except for our outdoor version, the Shappy Leather.

Shipping & Ordering

Shipping is free of charge within the countries where Shappy is available. We ship to the EU, US, UK, and Switzerland. Malta is currently excluded from shipping.

For deliveries to the UK, we ship DDP (Delivered Duty Paid), so no extra VAT or customs fees are added to your order. However, a customs fee of €30 applies.

Your Shappy Play Sofa will arrive in a single, compact box measuring 40 cm x 40 cm x 87 cm. It's rolled up for efficient shipping, so once you unpack it, the foam will expand and the fabric will smooth out with use. The sofa will be ready for play and relaxation as soon as it’s unpacked!

Please allow at least 2 weeks for the foam to fully expand and for any creases in the fabric to disappear. The time it takes for the fabric to smooth out can vary depending on the type. For some products, like Shappy Leather and Shappy Play Set, which are shipped uncompressed, you will receive 2 or 3 boxes.

If you've changed your mind about your order, you will be eligible for a refund as long as your order hasn’t shipped yet. To cancel an order, please email us for help at contact@heyhappy.com with the subject line "CANCEL Order [Your Order Number]" and our customer team will get back to you ASAP.

Trials & Returns

At Shappy, we want you to love your purchase! That’s why we offer a 30-day ‘no cause’ return policy for orders from heyshappy.com. If you’re a Consumer, you can cancel within 30 days of receiving your product. Just let us know by emailing contact@heyshappy.com or writing to us at our Store’s address. We’ll confirm your cancellation once we receive it.

For items like the Shappy Play Sofa that expand when unpacked, returning them in their original packaging isn’t possible once used. If you’ve unpacked it, make sure to repackage it carefully to avoid damage. It should be in its original condition, complete, and show no signs of use. If the product is used beyond just checking it out or is returned incomplete or too worn, you might be responsible for a decrease in its value, and we may adjust the refund amount accordingly.

You’ll need to cover the shipping cost to return the product. Please send it back within 14 days of notifying us. The return shipping cost is your responsibility.

We’ll process your refund to the same account used for the original payment, unless you suggest a different method that doesn’t incur extra costs. Refunds will be issued within 7 days after we receive the returned product or proof of return.

Oh no! We take pride in the quality of our Shappy, but we may not always get it right. Please review your Shappy as soon as it arrives and inform us of any problems within 48 hours.

Shappy comes with a 3-year warranty. Our play sofas are made right here in our factory, so we can swiftly fix any problems. ... Don't worry; your Shappy will be as good as new in no time!

Head to HERE to read the warranty in full.

All our products come with a limited three-year warranty that covers manufacturing defects that functionally impair the look or use of your product.

To read the warranty in full head to HERE. If you come across a defect, email contact@heyshappy.com with 2-3 pictures of the issue, along with your order confirmation number so that we can help. The warranty only applies to products purchased directly from heyshappy.com, within one year of purchase, and is only provided to the person who made the purchase. If your Shappy was purchased second-hand, it will not be covered by the three-year warranty.

Absolutely! Shappy Play Sofa is designed with safety in mind. Made entirely of foam without any hard elements, it provides a safe and comfortable environment for children of all ages. The zippers are cleverly hidden, eliminating any risk of scratching. Additionally, both our fabric and foam are certified to meet the rigorous standards of OEKO-TEX Standard 100. This certification guarantees that you are purchasing a high-quality product from a trusted source, ensuring the utmost safety for your little ones.