Privacy policy

Our privacy policy meets the personal data requirement following the existing consumer and data protection law. Therefore, respecting your privacy is very important for us.

When you visit our website, we only use all the information you provide to ensure you the best possible experience.

When you place an order with us, we request certain personal information.

The collected personal data is: name, postal address, email address, phone number, and financial information such as credit card number, expiration date, and the three digit security code. We do not store credit cards or other payment information for safety reasons. Instead, we use this information for billing purposes and complete your order.

We save your email address to send you an order confirmation and notify you about the status of your order. Your name and address will show on the label of your package with your order.
The data is registered at Shappy and will be stored for five years, and afterward we will delete this data.
We cooperate with different companies that process and file data. These companies process data solely on our behalf and may not use personal data for their purpose.

We cooperate exclusively with data processors within the EU or countries that provide the same level of protection. You have the right to get access to information registered about you. If you believe the information to be incorrect, you have the right to have the data rectified.

In some cases, we will have to delete your data if requested by you. It could, for example, be if the information is no longer necessary to the purpose we initially needed it for. Please contact us at [email protected] if you feel your data is not processed according to legislation.
We only disclose your information with partners such as freight companies and our stock to the extent that it is necessary to fulfill your order. Your telephone number is required for shipping purposes, in case the shipping company needs to contact you regarding the delivery.

Shappy processes personal data for marketing purposes under the existing laws, including the requirement to collect your consent before sending out our newsletter.

We save your email address to i.a., send you an order confirmation, and notify you when your order has been shipped.

Customer and order data are protected by encryption during transmission and subsequent storage. Shappy uses Secure Socket Layers (SSL), the industrial standard for transmitting information to process your order.

You have the right to, upon request, be informed which information we have registered of you and take exception to a registration according to the personal data protection act. Furthermore, if the information is wrong, incomplete, or irrelevant, you have the right to have the information corrected or deleted. According to the bookkeeping law, Shappy saves personal data and relevant purchase data for a maximum of five years.

If you want more information or wish to change your personal data, you can contact us. You can either write us via email: [email protected]

GDPR – (General Data Protection Regulation)

Which data do we have on you?
The data we collect on you is your name, address, email, and phone number submitted when placing an order in our webshop or by signing up for our newsletter.

What is the purpose of the data?
Collecting this data is necessary to be able to send your order or newsletter to you. The data we collect from Shappy webshop comes solely from the information you chose to give to us when ordering online or by signing up to our newsletter.

Where do we store your data?
We collect data from you is stored within the European Economic Area ("EEA") but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws. For transfers outside the EEA, Shappy will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without an adequate decision from the European Commission.

Who access your data?
We never pass on, sell, or swap your data to third parties outside Shappy for marketing purposes. Data forwarded to third parties is solely used to provide you with our services.

What is the legal ground for processing?
For every specific processing of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Shappy that will provide you with your personal data via email.
Right to portability:

Whenever Shappy process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.

Right to erasure:
You have the right to erase any personal data processed by, Shappy at any time except for the following situations:

• you have an ongoing matter with Customer Service
• you have an open order which has not yet been shipped or partially shipped
• you have an unsettled debt with Shappy, regardless of the payment method
• if you are suspected or have misused our services within the last four years
• if you have made any purchase, we will keep your personal data in connection to your transaction for book keeping rules

Your right to object to processing based on legitimate interest:You have the right to object to processing of your personal data that is based on Shappy legitimate interest. Shappy will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt-out of direct marketing by following the instructions in each marketing email.

Right to restriction:
You have the right to request that Shappy restricts the process of your personal data under the following circumstances:

• if you object to a processing based on Shappy's legitimate interest, by KlipKlap shall restrict all processing of such data pending the verification of the legitimate interest.
• if you have claim that your personal data is incorrect, Shappy must restrict all processing of such data pending the verification of the accuracy of the personal data.
• if the processing is unlawful, you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
• if Shappy no longer needs the personal data, but it is required for your to make of defending legal claims.

How can you exercise your rights?
We take data protection very seriously and therefore, you can always reach us at [email protected]
Data Controller: We have appointed a data controller to ensure that we continuously process your personal data in an open, accurate, and legal manner. You can contact our data controller at [email protected]
Right to complain in assistance of supervisory authority: You also have the right to turn in a complaint to a supervisory authority.

Can I get access to my Personal Data?
You can always get information about your personal data in accordance with "The Right of Access by the Data Subject" (GDPR). If you wish to exercise your right, you need to contact us by emailing [email protected]. We will strive to answer your request within a week.

Please note: The right to access by the data subject is applicable in most cases, but there exist exceptions in some cases. If you believe you do not receive the information you are entitled to, you can exercise your right of access by making a complaint to the Danish Data Protection Agency. If you have further questions, please do not hesitate to contact our customer service.

Cookie Policy

General
This cookie policy is based on the "Directive on privacy and electronic communications" (Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications)

This directive contains the rules regarding information about and consents to cookies that are stored on your computer. When you visit our website, information about you, your computer, and your behavior on the site is collected. In this cookie policy, you can read how we handle the collected data, what we use it for, who has access to it, and whom you can contact regarding the collected data.

By visiting and using this website, you give your consent to this cookie policy and collect the information about you.

What is a cookie?
A cookie is a small text file stored in your browser and recognized by the website upon returning, enabling us to send personalized information to your browser. A cookie can contain text, numbers, or e.g., a date, but no personal information is stored in a cookie. It is not a program and cannot contain a virus.

How do we use cookies?
We use both first- and third-party cookies to collect statistics and user data in an aggregated and individual form in analysis tools to optimize our site and to present you with relevant marketing material.
Some third-party cookies are placed by services that appear on our pages and are not in our control, such as Pinterest, Instagram, Meta, and Klaviyo, and relate to the ability of users to share content on this site, as indicated by their respective icons.
Cookies are necessary for the website to work correctly. Furthermore, cookies help us gain an overview of your visit to the site to optimize and target the website to your needs and interests. We use cookies to determine who visits our website and keep statistics, analyses, and re-marketing. On a general level, the cookies are thus utilized as a part of our service to show you content as relevant as possible.

What types of personal data do we process?
We will only connect your cookie ID to your personal data submitted and gathered concerning your purchase if you place an order on the website.

Who has access to your personal data?
Data forwarded to third parties is only used to provide you with the services mentioned above, an analysis tool to collect statistics to optimize our site and present you with relevant material.

How long do we save your data?
Shappy does not save your personal data for other use than processing orders and sending you newsletters with your prior consent.

How do I avoid and delete cookies?
Rejecting cookies: You can always reject cookies on your computer by changing the settings in your browser. How you find these settings depends on your browser. You must be aware that if you choose to reject cookies, there might be functions you cannot use because these functions and services presuppose that the website remembers the choices you make.
Deleting cookies: Cookies that you previously accepted can be easily deleted afterward. If you use a PC with a recent internet browser, you can delete your cookies using the keyboard shortcut: CTRL + SHIFT + Delete. If the shortcut does not work or use a MAC, you may start by finding out which browser you use and subsequently clicking the relevant link. If you use several Internet browsers, you must delete the cookies in all of them.

Contact information
If you'd like to receive further information about this website and its use of cookies, you are welcome to contact us at [email protected]