When you visit our website, we only use all the information you provide to ensure you the best possible experience.
When you place an order with us, we request certain personal information.
The collected personal data is: name, postal address, email address, phone number, and financial information such as credit card number, expiration date, and the three digit security code. We do not store credit cards or other payment information for safety reasons. Instead, we use this information for billing purposes and complete your order.
We save your email address to send you an order confirmation and notify you about the status of your order. Your name and address will show on the label of your package with your order.
The data is registered at Shappy and will be stored for five years, and afterward we will delete this data.
We cooperate with different companies that process and file data. These companies process data solely on our behalf and may not use personal data for their purpose.
We cooperate exclusively with data processors within the EU or countries that provide the same level of protection. You have the right to get access to information registered about you. If you believe the information to be incorrect, you have the right to have the data rectified.
In some cases, we will have to delete your data if requested by you. It could, for example, be if the information is no longer necessary to the purpose we initially needed it for. Please contact us at [email protected] if you feel your data is not processed according to legislation.
We only disclose your information with partners such as freight companies and our stock to the extent that it is necessary to fulfill your order. Your telephone number is required for shipping purposes, in case the shipping company needs to contact you regarding the delivery.
Shappy processes personal data for marketing purposes under the existing laws, including the requirement to collect your consent before sending out our newsletter.
We save your email address to i.a., send you an order confirmation, and notify you when your order has been shipped.
Customer and order data are protected by encryption during transmission and subsequent storage. Shappy uses Secure Socket Layers (SSL), the industrial standard for transmitting information to process your order.
You have the right to, upon request, be informed which information we have registered of you and take exception to a registration according to the personal data protection act. Furthermore, if the information is wrong, incomplete, or irrelevant, you have the right to have the information corrected or deleted. According to the bookkeeping law, Shappy saves personal data and relevant purchase data for a maximum of five years.
If you want more information or wish to change your personal data, you can contact us. You can either write us via email: [email protected]
GDPR – (General Data Protection Regulation)
Which data do we have on you?
The data we collect on you is your name, address, email, and phone number submitted when placing an order in our webshop or by signing up for our newsletter.
What is the purpose of the data?
Collecting this data is necessary to be able to send your order or newsletter to you. The data we collect from Shappy webshop comes solely from the information you chose to give to us when ordering online or by signing up to our newsletter.
Where do we store your data?
We collect data from you is stored within the European Economic Area ("EEA") but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws. For transfers outside the EEA, Shappy will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without an adequate decision from the European Commission.
Who access your data?
We never pass on, sell, or swap your data to third parties outside Shappy for marketing purposes. Data forwarded to third parties is solely used to provide you with our services.
What is the legal ground for processing?
For every specific processing of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Shappy that will provide you with your personal data via email.
Right to portability:
Whenever Shappy process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.
Right to erasure:
You have the right to erase any personal data processed by, Shappy at any time except for the following situations:
Your right to object to processing based on legitimate interest:You have the right to object to processing of your personal data that is based on Shappy legitimate interest. Shappy will not continue to process the personal data unless we can demonstrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt-out of direct marketing by following the instructions in each marketing email.
Right to restriction:
You have the right to request that Shappy restricts the process of your personal data under the following circumstances: