Refund Policy

Here at Shappy, we want to ensure that every customer is satisfied with their purchase. Therefore, we offer a 30-day ‘no cause’ return policy for any online orders placed through the heyshappy.com website.

You can arrange a return of your Shappy product(s) by notifying us via email at contact@heyshappy.com before the delivery of your order or no more than 30 days after the order has been delivered to you (or your nominated address or proxy).

The returned Shappy must be:

• Complete (all pieces must be present)
• In the original packaging
• With no signs of damage
• Accompanied by a written statement of withdrawal from the contract and the account number to which we should return the payment. So remember to put the written withdrawal statement in the box!

For no-cause returns, all postage and courier costs are the customer's responsibility. Please note that original postage/delivery fees will not be refunded.

For your convenience, we can also organize a return on your behalf. We will arrange for a courier to pick up the packages or you will receive a label to drop off the packages at a selected GSL point. The cost of this service is as follows:

This service does not cover customers in Spain, Italy, Ireland, Switzerland, and the United Kingdom. Customers from these countries must organize their own transport.