Corduroy
Original
Waffle
Teddy
Corduroy Mini
Original Mini
Kumo Lounger
Yuka Pouf
Futon: bean bag & mattress
Kumo Chair Corduroy
Kumo Ottoman Corduroy
Lumi Chair Corduroy
Lumi Chair Teddy
Kumo Chair + Ottoman as a set: €10 off
arches
trampolines
slides
rocker
poufs & pillows
playsets
Snuggle Bag
Snuggle Blanket
Snuggle Cushion
Bundle deals
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Shipping is free within the EU on every order.
Delivery within the EU takes an estimated 3-4 to 7-9 working days from the day you order, depending on your country (see the table below).
We ship with UPS.
| Destination country | UPS transit time |
| Austria | 2-3 working days |
| Belgium | 2-3 working days |
| Bulgaria | 4-5 working days |
| Croatia | 4-5 working days |
| Czech Republic | 1-2 working days |
| Denmark | 3-4 working days |
| Estonia | 3-4 working days |
| Finland | 4-5 working days |
| France | 3-4 working days |
| Germany | 1-2 working days |
| Greece | 5-7 working days |
| Hungary | 2-3 working days |
| Ireland | 4-5 working days |
| Italy | 4-5 working days |
| Latvia | 2-3 working days |
| Lithuania | 1-2 working days |
| Luxembourg | 3-4 working days |
| Netherlands | 2-3 working days |
| Norway | 5-7 working days |
| Portugal | 5-7 working days |
| Romania | 4-5 working days |
| Slovakia | 1-2 working days |
| Slovenia | 3-4 working days |
| Spain | 4-5 working days |
| Sweden | 3-4 working days |
| Switzerland | 5-7 working days |
| United Kingdom | 5-6 working days |
| United States | 5-10 working days |
Transit time counts from the day your order leaves our warehouse. Add the preparation time, which is usually 2 working days. Working days are Monday to Friday. Customs clearance delays are not included.
Where we ship:
We ship to every country in the European Union except Malta and Cyprus. We also ship to the United Kingdom, Switzerland, Norway and the United States.
Free shipping:
Shipping is free on every order to an EU country and to the United Kingdom.
On selected products, we also offer free UPS shipping to the United States. There, free shipping covers transport only. Customs duties, tariffs, taxes, customs clearance fees and any fees charged by UPS or the customs broker are not included.
Delivery to the United Kingdom:
Shipping to the United Kingdom is free on every order. We ship DDP (Delivered Duty Paid), so the courier will not charge you any extra VAT or customs duties on delivery.
Delivery to Switzerland:
We ship to Switzerland DDP (Delivered Duty Paid). This means the courier will not charge you any extra VAT or customs duties on delivery.
Delivery to Norway:
You will see the final shipping, VAT and import handling details at checkout, before you place your order.
Delivery to the United States:
We ship to the United States with UPS from Poland, on DAP terms (Delivered At Place).
This means the product price and the shipping cost cover transport to your delivery address only. Customs duties, tariffs, taxes, customs clearance fees and any fees charged by UPS or the customs broker are not included. These costs are your responsibility. UPS, the customs broker or the relevant authorities may charge them on import or on delivery.
Shappy cannot estimate or guarantee the final amount of the import charges, because they are set by the US customs authorities and/or the carrier. If you refuse to pay the import charges, the parcel may be returned, delayed or abandoned. Shipping costs and any costs related to the return are non-refundable where permitted by law.
Order preparation time:
We usually prepare your order for dispatch within 2 working days. This time is already included in the delivery estimate on the product page. During promotions, when we receive a particularly large number of orders, preparation can take longer. Thank you for your patience.
Special requests:
Do you need your order by a specific date? Email us at contact@heyshappy.com straight after ordering and include your order number and the date you need it by. We will do our best to meet your request, or let you know within 24 hours if shipping in time for that date is not possible.
Delivery to the United Kingdom usually takes 7-8 working days from the day you order. We prepare your parcel within 2 working days, then UPS delivers it in 5-6 working days. Delivery to Ireland takes 6-7 working days, and delivery within the EU takes 3-4 to 7-9 working days, depending on the country. Working days are Monday to Friday. During big promotions, preparing your order can take longer.
Shipping is free. We ship every order to an EU country or to the United Kingdom free of charge, with no minimum order value.
We ship with UPS. You receive a tracking number by email, a separate one for each parcel. Larger orders may arrive in several parcels, sometimes on different days.
The play sofa arrives vacuum-packed, compressed in a box like a mattress. Once unpacked, the foam takes around 24 hours to get back to its full shape, and creases in the fabric smooth out with use. Unpack the sofa as soon as you can, ideally within 2 weeks of delivery and no later than 6 weeks.
Email us at contact@heyshappy.com straight after ordering, with your order number and the date you need it by. We will do our best, and if that date is not possible, we will let you know within 24 hours.
We ship from our warehouse in Poland.
Check the parcel and the product straight after delivery, and email contact@heyshappy.com within 48 hours to report the problem.
Yes, we deliver to the United Kingdom, and shipping is free. We ship DDP (Delivered Duty Paid), with customs duties and VAT paid in advance, so you pay nothing extra on delivery.
