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Good play sofa foam springs back after play, but every foam softens a little with use, ours included. That's normal wear, not a fault. Significant foam degradation that affects the comfort and structure of the sofa is a manufacturing defect, and our 3-year limited warranty covers it.
We make play sofas, so we'd rather tell you what to expect than make big promises. Here's what's inside ours, what counts as normal and when to get in touch.
We use high-density, high-resilience foam from Polish manufacturers, with no added chalk or fillers. High-resilience means the foam springs back after it's been pressed down.
All the base cushions are the same height, so the pieces line up when you lay them flat. The whole 160 cm Play Sofa weighs just under 14 kg, so children can carry the pieces themselves.
Foam quality varies a lot. Cheap, low-density foam sags quickly with everyday use. You can't see the foam through a cover, so it's worth asking before you buy. Ask what foam is used, where it comes from and whether it has fillers. Then read what the warranty says about the foam.
Softer foam after months of play is normal. Significant foam degradation is not. Here's how we tell them apart.
| What you notice | What it is | Covered by the warranty? |
|---|---|---|
| The foam feels a little softer after months of use | Normal wear | No |
| The foam has degraded significantly and the sofa is less comfortable or no longer holds its structure | Manufacturing defect | Yes, for 3 years |
| Stains or damage from spilled liquids | Not a defect | No |
| The sofa stayed in its box for more than 6 weeks after delivery | Left compressed for too long | No |
Our 3-year limited warranty covers manufacturing defects in the foam and fabric. It doesn't cover gradual softening, because that happens to every foam. The warranty applies to normal use, in line with what the sofa is made for.
Four habits make a difference.
Write to us at contact@heyshappy.com. Include your order number, tell us what you see and attach a few photos. If it's a manufacturing defect and the sofa is within its 3-year warranty, we'll repair or replace the piece affected.
Shappy is a family brand from Poland. We've sewn our play sofas in the EU since 2021. Since then, 60,000 families have chosen Shappy. Parents have left more than 700 reviews across our shops. You can read them on our reviews page.
Still comparing play sofas? Our guide on how to choose a play sofa covers sizes, fabrics and 7 things to check before you buy.
See both sizes in all the fabrics and colours they come in. Each sofa has a 3-year limited warranty against manufacturing defects in the foam and fabric.
Every foam softens a little with use. That's normal wear. Significant foam degradation that affects the comfort and structure of the sofa is a manufacturing defect. Our 3-year limited warranty covers it.
We can't give one number, because it depends on how the sofa is used. What we can tell you is what's covered. For 3 years, our limited warranty covers manufacturing defects in the foam. That means significant foam degradation that affects the comfort and structure of the sofa.
No. Gradual softening is normal wear, and it happens to every foam. The warranty covers manufacturing defects. Stains and damage from spilled liquids aren't covered either.
Around 24 hours. You can use the sofa straight away. Unpack it soon after delivery, preferably within 2 weeks and no later than 6 weeks.
A kids' sofa is usually a small one-piece seat, and a play sofa is a set of foam pieces for sitting and building. Here's how they differ and which one to choose.
Open the box, cut the film away from the covers and lay out the 8 pieces. The foam takes around 24 hours to expand, and you can use the sofa straight away.
Play sofa covers go in the washing machine at 30 °C, all together, and dry flat, with no tumble dryer and no iron. Here are the steps, plus what to do about spills.
