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ADD CODE SPRING10 FOR A 10% DISCOUNT ON YOUR ORDER.
ADD CODE SPRING10 FOR A 10% DISCOUNT ON YOUR ORDER.
Each of our customers is eligible for a three-year, limited warranty on any brand new foam or fabric product purchased directly from heyshappy.com or any Authorized Retailer. For the time stated below for your products, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the issue reported.
Please note that only the original purchaser holds the right to warranty. Defects not covered by the limited warranty must be reported within 48 hours to be eligible for replacement consideration. Claims after 48 hours will be null.
Your new fabric product is covered by a three-year, limited warranty (the "Fabric Warranty"). Shappy and its subsidiaries assume no ability for damage caused by the use of the product other than for its intended use or as instructed below.
This limited fabric warranty extends to the fabric used in the product: Shappy Cover Sets, The Shappy Play Sofa or The Shappy Add-Ons (collectively, the “Shappy Products”) sold by Shappy Sp. z o.o. (“Shappy Sp. z o.o.” or “we”) that is purchased directly from www.heyshappy.com. The Shappy products are designed to be used exclusively for personal use and for lounging purposes. Apart from our outdoor fabric collection, the Shappy products are intended to be used indoors. This Warranty does not cover your Shappy products if you use them in a manner incompatible with that intended design and function, commercial use, rental use, or any other use for which the product was not intended. Certain exclusions apply, as further described in this Limited Warranty.
This limited warranty extends only to the original purchaser (i.e., the first purchaser) of any Shappy products.
All Shappy Sp z o.o. warranties, including any implied warranties, are valid only for the period of time the Shappy products are exclusively owned and used by the original, first purchaser.
This limited warranty does not extend to any purchaser who used alternative means to fulfill the original order or to any subsequent or another owner. Please retain a copy of your receipt as proof of purchase is required for all claims under this limited warranty.
Shappy Sp. z o.o. warranties are not transferable and are not applicable to the use of the Shappy products for commercial or rental purposes. Once products are transferred from the original purchaser, all Shappy Sp. z o.o. limited warranties are void.
Shappy Sp. z o.o. warrants the fabric of any Shappy products in its original packaging sold to you against defects in material for a thirty-six (36)-month period from the date of delivery (the “Warranty Period”). Such Shappy products will be free from defects in material and workmanship set forth below (“Defects”) when such Shappy products are used in a manner consistent with the intended design and function as described above. Shappy Sp. z o.o.’s responsibility for defects is limited to repair or replacement as described in this limited Fabric Warranty.
Please note that any performance or other conduct, oral or written information, statement, or advice provided by us or any of our suppliers, agents, or employers will NOT create a warranty or in any way increase the scope or duration of this limited warranty.
The Warranty Period is not extended or renewed if we repair or replace a warranted product. We may change the availability of this limited Fabric Warranty at our discretion, but any changes will not be retroactive.
This limited Fabric Warranty applies to the following Defects:
This limited Fabric Warranty does not cover the following:
In the event of a defect during the Warranty Period, Shappy Sp. z o.o.’s sole and exclusive liability and your sole remedy under this limited Fabric Warranty will be, at Shappy Sp. z o.o. option, to repair or replace such products (or the defective part) with products, parts, and components that are similar to the defective product and of equal value to the purchased product, subject to your fulfillment of “Your Responsibilities” below. Replacement parts are subject to the availability of inventory and may be provided in a color different from the parts you originally purchased.
For limited/special edition, discontinued, or out-of-stock Shappy Sp. z o.o. products covered under the limited Fabric Warranty, Shappy Sp. z o.o. guarantees only replacement of a product with equal or greater retail value and does not guarantee exact replacement of the same limited/special edition, discontinued, or out-of-stock item. Replacement parts may also be different part that contains compatible features and functions. Replacement parts will be sent to the shipping address on file with the order.
In the event of a Defect and in order to get the benefit of this limited Fabric Warranty, you must complete all steps of filing a warranty claim through Shappy Sp. z o.o.’s customer team and provide Shappy Sp. z o.o. with proof of the original date of purchase and your Order Number. Evidence of a Defect in high-quality photo/video form and any claims must be sent to the email address set forth at the end of this limited warranty.
The Warranty Period is not extended or renewed if we repair or replace a warranted product. We may change the availability of this limited Fabric Warranty at our discretion, but any changes will not be retroactive.
This limited warranty extends to the foam components used in The Shappy Play Sofa or The Shappy Pillow Packs (collectively, the “Shappy Foam Products”) sold by Shappy Sp z o.o. Inc. (“Shappy Sp z o.o.” or “we”) that is purchased directly from heyshappy.com. The Shappy Foam Products are designed to be used exclusively indoors and intended for lounging purposes only. This Warranty does not cover your Shappy Foam Products if you use them in a manner incompatible with that intended design and function. Certain exclusions apply, as further described in this Limited Warranty.
This limited warranty extends only to the original purchaser of any Shappy Foam Products. The “original purchaser,” for the purposes of this limited warranty, is the first purchaser of the Shappy Foam Products purchased directly from www.heyshappy.com. All Shappy warranties, including any implied warranties, are valid only for the period of time the Shappy Foam Products are exclusively owned and used by the original purchaser.
This limited warranty does not extend to any purchaser who used a third-party shipping servicer to fulfill the original order or to any subsequent or another owner, and this limited warranty is not transferable and is not applicable to the use of the Shappy for commercial or rental purposes. Proof of purchase is required for all claims under this limited warranty.
Shappy Sp. z o.o. warrants that for the thirty-six (36)-month period from the date of delivery (the “Warranty Period”) of The Shappy Foam Products in its original packaging sold to you, such The Shappy Play Sofa will be free from defects in material and workmanship set forth below (“Defects”), when such The Shappy Play Sofa is used in a manner consistent with the intended design and function as described above.
Our responsibility for defects is limited to repair or replacement as set forth in this limited warranty. Neither any performance nor other conduct, nor any oral or written information, statement, or advice provided by us or any of our suppliers, agents, or employees will create a warranty, or in any way increase the scope or duration of this limited warranty.
The Warranty Period is not extended if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
In the event of a Defect during the Warranty Period, Shappy Sp. z o.o.’s sole and exclusive liability and your sole remedy under this limited warranty will be, at Shappy Sp z o.o.’s option, to repair or replace such products (or the defective part) with products, parts and components that are similar to the defective product and of equal value to the purchased product, subject to your fulfillment of “Your Responsibilities” below. Replacement parts are subject to availability of inventory and may be provided in a color different from the parts you originally purchased. For limited/special edition, discontinued or out-of-stock Shappy Sp z o.o. products covered under the limited warranty, Shappy Sp z o.o. guarantees only replacement of a product with equal or greater retail value and does not guarantee exact replacement of the same limited/special edition, discontinued or out-of-stock item. Replacement parts may also be a different part that contains compatible features and functions. Replacement parts will be sent to the shipping address on file with the order.
In the event of a Defect and in order to get the benefit of this limited warranty, you must complete all steps of filing a warranty claim through Shappy Sp. z o.o.’s customer team and provide Shappy Sp z o.o. with proof of the original date of purchase and your Order Number. Evidence of a Defect in high-quality photo/video form and any claims must be sent to the email address set forth at the end of this limited warranty.
The Warranty Period is not extended if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.