Our Fabric & Foam Limited Warranty

Each of our customers is eligible for a three-year limited warranty on any brand new foam or fabric product purchased directly from heyshappy.com or any Authorized Retailer. For the three-year period stated below for your products, if you experience a manufacturing defect that is covered under our warranty, we will offer a one-time replacement or repair of the reported issue.

Please note that only the original purchaser holds the right to this warranty. Defects not covered by the limited warranty must be reported within 48 hours to be eligible for replacement consideration. Claims made after 48 hours will be null and void.

SHAPPY LIMITED FABRIC WARRANTY

Your new fabric product is covered by a three-year limited warranty (the "Fabric Warranty"). Shappy and its subsidiaries assume no responsibility for damage caused by the use of the product other than for its intended use or as instructed below.

PRODUCTS COVERED BY THIS LIMITED FABRIC WARRANTY

This limited fabric warranty extends to the fabric used in Shappy Products sold by Shappy (“Shappy” or “we”) that are purchased directly from www.heyshappy.com. Shappy Products are designed to be used exclusively for personal use and lounging purposes. Except for our outdoor fabric collection, Shappy Products are intended for indoor use. This warranty does not cover your Shappy Products if they are used in a manner incompatible with their intended design and function, such as for commercial use, rental use, or any other use for which the product was not intended. Certain exclusions apply, as further described in this limited warranty.

WHO THIS FABRIC WARRANTY EXTENDS TO

This limited warranty extends only to the original purchaser (i.e., the first purchaser) of any Shappy products. All Shappy warranties, including any implied warranties, are valid only for the period of time the Shappy products are exclusively owned and used by the original, first purchaser.

This limited warranty does not extend to any purchaser who used alternative means to fulfill the original order or to any subsequent or another owner. Please retain a copy of your receipt as proof of purchase is required for all claims under this limited warranty.

Shappy warranties are not transferable and are not applicable to the use of the Shappy products for commercial or rental purposes. Once products are transferred from the original purchaser, all Shappy limited warranties are void.

SHAPPY LIMITED FABRIC WARRANTY AND RESPONSIBILITIES

Shappy warrants the fabric of any Shappy products in its original packaging sold to you against defects in material for a thirty-six (36)-month period from the date of delivery (the “Warranty Period”). Such Shappy products will be free from defects in material and workmanship as set forth below (“Defects”) when such Shappy products are used in a manner consistent with the intended design and function as described above. Shappy’s responsibility for defects is limited to repair or replacement as described in this limited Fabric Warranty.

Please note that any performance or other conduct, oral or written information, statement, or advice provided by us or any of our suppliers, agents, or employees will NOT create a warranty or in any way increase the scope or duration of this limited warranty.

The Warranty Period is not extended or renewed if we repair or replace a warranted product. We may change the availability of this limited Fabric Warranty at our discretion, but any changes will not be retroactive.

WHAT THIS LIMITED WARRANTY COVERS

This limited Fabric Warranty applies to the following Defects:

Seam tears.
Zippers that malfunction and cannot be opened or closed due to normal usage of the zipper material, i.e., top and bottom stops, slider/car, pull, zipper teeth, and zipper tape.
Misprints in the case of patterned products.

THIS LIMITED FABRIC WARRANTY DOES NOT COVER THE FOLLOWING:

The Shappy Product has been left in its box confines for longer than 6 weeks as established by your delivery receipt.
Normal thread that can be removed without damage to the product.
Zipper malfunction due to fabric entrapment.
Physical abuse or damage to the structure and/or cover material, including but not limited to snags, burns, cuts, tears, liquid damage, or stains, provided the defect is caused by such abuse or damage.
Internal lining thread runs or discoloration.
Color difference between products from different orders.
Any issues when the product is used in combination with DIY foam or aftermarket fabric or materials.
Replacement of any non-defective pieces in the set (for example, if you file a warranty claim for one fabric piece and only one component is defective in your Shappy Products, we will only replace the defective component).
Any Shappy product (whether manufactured by Shappy or not) sold by resellers.
Any Shappy product sold “as-is,” “preconditioned,” “reconditioned,” “used,” “comfort return,” “returned,” “previously owned,” or any other similar wording indicating that the Shappy product is not “new” or of “first quality,” or has previously been purchased or used by another consumer.
Any damages due to (i) transportation; (ii) storage; (iii) improper use and/or use of the products in any manner other than the intended design and function as described above; (iv) failure to follow the product instructions (i.e., cleaning/washing) or to perform any preventive maintenance; (v) modifications; (vi) unauthorized repair; (vii) normal wear and tear, including, without limitation, the softening of the foam; or (ix) external causes such as accidents, abuse, or other actions or events beyond our reasonable control.

In the event of a defect during the Warranty Period, Shappy’s sole and exclusive liability, and your sole remedy under this limited Fabric Warranty will be, at Shappy’s option, to repair or replace such products (or the defective part) with products, parts, and components that are similar to the defective product and of equal value to the purchased product, subject to your fulfillment of “Your Responsibilities” below. Replacement parts are subject to inventory availability and may be provided in a color different from the parts you originally purchased.

For limited/special edition, discontinued, or out-of-stock Shappy products covered under the limited Fabric Warranty, Shappy guarantees only the replacement of a product with equal or greater retail value and does not guarantee exact replacement of the same limited/special edition, discontinued, or out-of-stock item. Replacement parts may also be a different part that contains compatible features and functions. Replacement parts will be sent to the shipping address on file with the order.

YOUR RESPONSIBILITIES

In the event of a defect and in order to get the benefit of this limited Fabric Warranty, you must complete all steps of filing a warranty claim through Shappy’s customer team and provide Shappy with proof of the original date of purchase and your Order Number. Evidence of a defect in high-quality photo or video form and any claims must be sent to the email address set forth at the end of this limited warranty.

The Warranty Period is not extended or renewed if we repair or replace a warranted product. We may change the availability of this limited Fabric Warranty at our discretion, but any changes will not be retroactive.

SHAPPY FOAM LIMITED WARRANTY

PRODUCTS COVERED BY THIS LIMITED WARRANTY

This limited warranty extends to the foam components used in The Shappy Play Sofa or The Shappy Pillow Packs (collectively, the “Shappy Products”) sold by Shappy that are purchased directly from www.heyshappy.com. The Shappy Products are designed to be used exclusively indoors and intended for lounging purposes only. This Warranty does not cover your Shappy Products if you use them in a manner incompatible with their intended design and function. Certain exclusions apply, as further described in this Limited Warranty.

WHO THIS WARRANTY EXTENDS TO

This limited warranty extends only to the original purchaser of any Shappy Products. The “original purchaser,” for the purposes of this limited warranty, is the first purchaser of the Shappy Products purchased directly from www.heyshappy.com. All Shappy warranties, including any implied warranties, are valid only for the period of time the Shappy Products are exclusively owned and used by the original purchaser.

This limited warranty does not extend to any purchaser who used a third-party shipping servicer to fulfill the original order or to any subsequent or another owner, and this limited warranty is not transferable and is not applicable to the use of the Shappy for commercial or rental purposes. Proof of purchase is required for all claims under this limited warranty.

SHAPPY LIMITED WARRANTY AND RESPONSIBILITIES

Shappy warrants that for the thirty-six (36)-month period from the date of delivery (the “Warranty Period”) of The Shappy Products in their original packaging sold to you, such as The Shappy Play Sofa, will be free from defects in material and workmanship as set forth below (“Defects”), when such The Shappy Products are used in a manner consistent with the intended design and function as described above.

Our responsibility for defects is limited to repair or replacement as set forth in this limited warranty. Neither any performance nor other conduct, nor any oral or written information, statement, or advice provided by us or any of our suppliers, agents, or employees will create a warranty or in any way increase the scope or duration of this limited warranty.

The Warranty Period is not extended or renewed if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

WHAT THIS LIMITED WARRANTY COVERS

This limited warranty applies to the following Defects in the foam components:

Significant foam degradation that affects the comfort and structural integrity of the product.
Noticeable separation of foam layers due to manufacturing defects.

THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

Foam degradation or wear and tear from normal use, such as softening or flattening over time.
Damage caused by improper use or handling,including but not limited to exposure to moisture, excessive heat, or physical abuse.
Damage resulting from modifications or repairs made by unauthorized parties.
Foam products that have been used for commercial or rental purposes.
Issues resulting from improper maintenance or cleaning.
Any Shappy Product sold as "used," "reconditioned," or with similar terminology indicating it is not new.

YOUR RESPONSIBILITIES

To make a warranty claim under this limited warranty, you must contact Shappy’s customer service team and provide proof of purchase, including your Order Number and evidence of the defect in high-quality photo or video format. All claims must be submitted to the email address provided at the end of this limited warranty.

The Warranty Period is not extended or renewed if we repair or replace a warranted product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.