Returns
Here at Shappy, we want to ensure that every customer is satisfied with their purchase. Therefore, we offer a 30-day ‘no cause’ return policy for any online orders placed through the heyshappy.com website. Please read our detailed return policy below. If you have any questions or concerns, feel free to email us at contact@heyshappy.com.
1. Right to Cancel
If you’re a Consumer, you can cancel your order within 30 days of getting your product. Just let us know by writing to us at our Store’s address or emailing us at contact@heyshappy.com. Make sure you get in touch within those 30 days to be eligible. We’ll confirm we got your cancellation as soon as we receive it.
2. Return Conditions
For items like the Shappy Play Sofa that expand upon unpacking, you can’t return them in their original packaging once they’ve been used. If you’ve unpacked the product, please repack it carefully to avoid damage during return. The product should be in its original condition, complete, and show no signs of use.
If the product is used beyond just checking it out or if it’s returned incomplete or too worn, you might be responsible for a decrease in its value. In such cases, we may refuse the return or adjust the refund amount accordingly.
3. Return Shipping Costs You’ll need to cover the cost of shipping the product back to us. The return shipping is on you.
4. Return Timeline Make sure to send the product back right away and no later than 14 days from when you told us you wanted to cancel. If you send it before the 14 days are up, you’ll be all set. The return shipping cost is also your responsibility.
5. Refund Process We’ll refund you to the same bank account you used for the original payment unless you let us know about a different method that doesn’t cost extra. We’ll process your refund within 7 days after we get the returned product. We might hold off on the refund until we receive the product or proof that you’ve sent it back.
